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Social Listening

Social Listening Redfield

Challenges

A study by Gartner found that companies that do not respond to social media messages face up to a 15% increase in customer churn. Businesses have a lot of challenges with collecting, monitoring and analyzing data coming from social media, news, blogs, videos, forums, reviews and more. Not incorporating social media listening into your business strategy can directly influence your ROI.

Opportunity

With such big amounts of data posted every minute by your current or potential customers on social media, social listening becomes a valuable and critical source. Social media listening can help with data collection, monitoring, and live-time analysis in order to conduct product or competitor research and find new customers. You will be able to track brand awareness and improve your online reputation by answering comments, messages, and reviews on time. Social listening will enable you to improve your customer satisfaction by analyzing opinions and trends and incorporating data-driven decisions into your business.

why Redfield
OUR SOLUTION

Why Redfield

Hootsuite 2022 social trends survey confirmed that 85% of brands utilized social media data to improve ROI. Our experts will help you collect relevant data from different sources. Whether it’s mentioning your or your competitor’s brand, a customer review, a certain topic you aim to analyze on social media or blogs. Having the data structured and the data analysis well visualized you will be able to get meaningful insights and develop an efficient strategy and improve your ROI.

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